SMS API
Programmable SMS API, the most trusted channel for customer communication.
Explore the unlimited possibilities of SMS communication with EngageX. Add robust messaging capabilities to your applications using this REST API and instantly send SMS text messages such as transactional alerts, critical notifications, and promotional campaigns globally. You can even schedule messages to send at a later time, and retrieve and modify messages history.
Build, Innovate, and Connect with Our Messaging APIs
Global Reach
Explore worldwide reach and unrivaled scale that supports seamless engagement between you and your customers.
Scalability
Powerful, server-less tools and fully-programmable solution that deploy in minutes and easily with multiple channels.
Stability
Enterprise grade security and reliability to become your trustworthy partner in communication.
Unlock the Power of Messaging for Seamless Communication
01
Alert and notification
Send transactional notification or service alerts to your customers.
02
Marketing Promotion
Notify your customers about promotional offers.
03
SMS Survey
Conduct surveys through SMS to gather customer feedback.
04
Auto responder
Create draft content for responding automatically to sales or business queries from your customers.
05
Appointment Reminders
Remind your customers in time before appointments or meetings.
06
Conversations
Easily create two-way communication to engage your customers.
Voice API
Much more than just phone calls
Make and receive your business phone calls with your customers on any device, over the network, anywhere in the world. Implement an array of features to your business communication ranging from simple phone to phone calling to conference call or call recording, keeping your customers engaged at every step of the journey.
Advanced Voice API Capabilities
Seamless Integration
Easily integrate with your business system, other solutions or mobile applications with our Programmable voice API. With our solution, you can make, receive or monitor calls around the world.
Feature rich API
Make outgoing calls, modify ongoing calls or gather your call data, everything is possible with our solutions. You can also access more advanced features like Call conferencing, call recordings, programmatic call control etc.
IVR
Create Interactive Voice Response workflows to collect customer responses in a smooth and efficient way reducing the wait time for the customers.
Enhance Communication with Powerful Voice Capabilities
01
Alert and Notification
Notify your customers about upcoming transactions, password reset, fraud warning etc.
02
Conferencing
Use multi-party calling features to engage your customers and support team to provide enhance customer experience.
03
Number Masked Calling
Communicate securely and protect both you and your customer’s data with the use of masked numbers.
04
Customer Survey
Conduct surveys through calls to gather customer feedback.
05
Interactive Voice Response
Improve your customer interactions and reduce business cost with IVR. You can gather customer response, build text to speech experience in many languages, helping you build a seamless experience for your customers.
06
Automated Response
Create automated response for commonly requested queries for your business.
Verify (2FA) API
Add additional security layer for customer verification
Provide an additional layer of security to your customers by authenticating them for any and all types of transactions. From as simple as sign up of new users to any transactions that your customers might want to do – you can provide two factor authentication to ensure your customers are authorised and verified. Today where data breach is a common threat all businesses face, using only Password as the only tool for user verification is not sufficient anymore. Just by using a simple step of another layer of data verification will not only protect your customers from fraudulent access, but also enhance your credibility to your customers.
Secure User Authentication with Two-Factor Verification
01
Through SMS, email and voice
Two factor authentication service can be offered through multiple channels including SMS, email, OTT channels and automated voice calls. A numeric code is sent to mobile device or registered email ID through a message or email. Same functionality can also be delivered over an automated voice call and other OTT channels.
02
Prioritise your communication
Since two factor authentications are time sensitive, we can prioritize the delivery through enhanced throughput for this service across different channels.
WhatsApp Business API
Connect anywhere, anytime
Easily and effortlessly connect with today’s most popular communication channel- WhatsApp business with our API. We provide you all the tools and the support to fulfil your customer engagement vision. From multimedia content sharing to automated response and chat bot, we have it all.
Enhance Business Communication with WhatsApp Integration
Customer Care conversations
Manage customer queries and sales interactions with pre-defined conversation flow and call to action.
Marketing promotion
Inform your customers about ongoing promotions or future offers.
Notification
Remind your customers about appointments or bill payments, send purchase confirmation or sales invoice.
Unlocking Powerful Communication
01
Enhanced Business Communication
By understanding customer’s sentiment in communication and responding to them promptly and empathically would reduce the chance of customer churn.
02
On-boarding Support
Unlock the power of WhatsApp messaging with our help on account creation, accessing professional service, understanding built in tools and integrations.
03
Support and Tools
Create message template and manage automated approval status. Receive delivery reports and engagement metrics for campaign analysis. Easy to integrate with any business system with built in messaging feature like Advanced Opt out and number management.
Mobile Push Notifications
Ensure a continuous conversation between your application and customers
Reach your customers over push notifications for marketing as well as transactional notifications. The push notification is the most effective method when it comes to successful delivery of the messages as well as extremely cost efficient. With our API connectivity, you can easily configure with your existing system and start sending push notifications
Engage Users with Real-Time Mobile Messaging
01
Better engagement
With Push notifications, Customer is more actively engaged as no separate application needs to be opened for this communication.
02
User Control
User is required to opt in to receive push notifications and also is provided with flexible notification preference. This allows the customer to have more control over the communication and in turn to have better experience.
03
Lower Cost
Compared to other communication channels, the push messages are considerably cheaper.
Conversational API
One API for all your conversational requirements
Unlock the benefits of cross channel conversation with one integrated and scalable solution from engageX. With just one single API and one-time integration, you can create Omni channel conversation for customer care and conversational e-commerce. This solution is perfect for you if you are planning to implement a 360-degree customer engagement for your brand.
Transform Communication with Intelligent Conversations
01
SMS
Communicate with your customers using the most traditional and effective communication medium for conversational commerce and customer care.
02
MMS
Include Rich media for your customer conversation for better engagement and satisfaction.
03
Chat
Design seamless and integrated chat bot workflows for interactive and conversational commerce.
04
Promote, notify and engage with your customers on the world’s most popular messaging app.
05
Facebook Messenger
Connect with your customers over social media messengers and use engaging content and ads to boost your sales.
06
Google Business Messages
Get connected with your customers directly from Google Search or Maps or other channels.
Power Enterprise Engagement with EngageX CPaaS API
Deliver seamless, secure, and intelligent communication experiences at scale. e& enterprise’s CPaaS API integrates voice, SMS, and digital channels into one unified platform.