Overview
Experience the engageX advantage today and transform your CX journey like never before.
We're dedicated to revolutionising your customer experience journey. From CX consulting to cutting-edge technology implementation and ongoing management, we empower your business with comprehensive solutions that ensure seamless interactions and lasting customer satisfaction.
Our Offerings
CX Design
Transform your customer journey with our expert service and experience design. From crafting compelling campaigns to intuitive UX/UI designs, we're committed to enhancing every touchpoint. Our research-driven approach ensures that your CX design is both innovative and impactful.
CX Technology
Our solutions encompass everything from web and app development to CRM & CDP integration, omnichannel strategies, AI bots, and efficient contact center solutions. Stay ahead of the curve with EngageX's tech-forward approach.
CX Operation
Streamline your operations with our managed services and BPO outsourcing solutions. From comprehensive customer care to lead and sales generation, we handle the day-to-day tasks, allowing you to focus on strategic growth initiatives.
CX Consultancy
Drive CX excellence with our strategic consultancy services. We work closely with your team to develop robust CX strategies, define success metrics, establish roles and governance frameworks, and foster a customer-centric culture that drives sustainable business growth.
UAE Team of the Year
Awarded to the EngageX team for their tailored business solutions that set new benchmarks in customer service.
UAE Innovator of the Year
Presented to Ahmed Abdi Omer, Head of EngageX, for visionary leadership and driving innovation.
Top IT Services Award
Recognized in the ME Business Awards segment for our work in enhancing operational efficiency and automation across sectors.
First Place – AI Solutions
Honored in the IT Services category at the ME Technology Awards, showcasing our pioneering role in AI-powered solutions.
Middle East Management Excellence Awards 2024
Tailored Solutions for Every Sector
We offer customisable solutions tailored to meet the specific needs of diverse industries, including healthcare, banking, government, aviation and logistics, retail, and energy and utilities. Whether it's streamlining patient interactions in healthcare, enhancing customer relationships in banking, or optimising citizen services in government, our adaptable solutions empower businesses to deliver exceptional customer experiences and stay ahead of the competition.
Contact Center as a Service
Elevate your customer service experience with our comprehensive Contact Center as a Service solution.
CPaaS
Seamlessly integrate communication capabilities into your applications with our CPaaS solutions, empowering real-time engagement with customers.
Campaign Manager
Optimise your marketing efforts with our Campaign Manager, empowering you to create, manage, and analyse campaigns with ease.
Conversational AI
Enhance customer interactions and streamline support processes with our Conversational AI solutions, providing intelligent and personalised assistance round the clock.
Discover Our CX Solutions and Technologies
Explore More
Delivering Seamless Customer Experiences with engageX
In this ebook, we will detail the building blocks to leverage AI across various digital touchpoints to transform customer experiences. We will highlight the benefits of solutions like engageX in automating the entire customer journey and moving to digital channels for a seamless customer experience, enhancing brand loyalty and ensuring continuous, connected engagement between the customer and the brand.
5 Winning Strategies to Drive Customer Engagement
To succeed in today's fast-changing world, customer experience (CX) leaders must rethink their strategies and implement new processes and technologies to support these strategies. This eBook discusses the immediate challenges for CX leaders and the 5 actions that will make them winners in driving customer engagement.
Redefining Global Healthcare Communication Our Partnership with TruDoc
Our partnership with TruDoc sets a new standard in healthcare communication, by integrating a seamless, multi-channel platform that enhances patient support and accessibility worldwide.
Through this collaboration, we are dedicated to pioneering advancements in healthcare, creating innovative solutions that transform the patient experience and redefine care delivery.
ISO Certification
engageX is proud to hold the ISO 9001:2015 certification, awarded by the British Standards Institution (BSI), a globally respected authority in quality management.
This achievement underscores our unwavering commitment to operational excellence, customer satisfaction, and continuous improvement, serving as a testament to our dedication to quality at every level of our organization.